Security Center

Your Security is Our Priority.

At Vibe, protecting your personal and financial information is more than a promise, it’s part of who we are. We use advanced technology, secure systems, and continuous monitoring to keep your accounts safe every day.

Important Reminder:
Vibe will never ask for your personal or account details through unsolicited emails, texts, or phone calls.

 
 
 
 
 

Staying Safe with Vibe

Your security matters to us. Keep your contact information up to date, use strong passwords, and reach out if something doesn’t feel right. We’re always here to help.

📞 Call or text us at 248-735-9500
💻 Visit your account dashboard to review and update your security settings



  Stronger Protection Starts with Partnership.

 

Your financial security matters to us. At Vibe, protecting your information isn’t just a feature; it’s part of how we take care of our members.

Still, the best protection comes from working together. When you stay informed and alert, your security is even stronger.

Together, we’ll keep your money and your peace of mind right where they belong by giving you easy ways to stay informed.



How Vibe Keeps You Safe

We use advanced security tools and constant monitoring by dedicated team members to keep your accounts and personal info safe.

  • Strong Password Protection
    We require complex passwords that include letters, numbers, and special characters to make your account more secure.
  • Multi-Factor Authentication (MFA)
    Extra protection means extra peace of mind. We use tools like biometric verification (fingerprint or Face ID) and one-time passwords (OTP) to verify it’s really you.
  • 24/7 Fraud Monitoring
    Our Falcon Fraud Manager monitors transactions around the clock. If we detect unusual activity, you’ll get an alert right away. Be sure your mobile number is up to date in your account settings so we can reach you fast.



Smart Tips to Stay Secure

Prevention is the best protection, and we want our members to stay safe, online and off. Vibe recommends these best practices:

  • Check your accounts regularly and set up alerts for suspicious activity.
  • Review your credit report each year at annualcreditreport.com.
  • Stay alert for phishing attempts. Report any suspicious messages claiming to be from Vibe at 248-735-9500.
  • Avoid using card readers that look tampered with, especially at gas stations.
  • Use peer-to-peer payment apps (like Cash App, PayPal®, and Venmo) carefully, never send money to people you don’t know.




















 


 



 







 


 

























Postcard Scam
If you receive a postcard in the mail asking you to call about an "important matter" regarding your mortgage, this postcard is in no way affiliated with Vibe Credit Union or our partners.
 
We advise that you do not call the number listed or provide any financial information. If you have any questions or concerns about your mortgage, call or text us at 248-735-9500.
 
Stay up to date on the latest scams and how you can avoid them by visiting the Cybersecurity category of the Vibe Credit Union Blog.



Spoofing Scams
Vibe has been made aware of a new spoofing scam where an individual impersonating a Vibe team member is calling members regarding charges made to their Vibe credit card.
 
These calls and individuals are in no way associated with Vibe Credit Union. We will never call or text you requesting account details.
 
 
Stay up to date on the latest scams and how you can avoid them by visiting the Cybersecurity category of the Vibe Credit Union Blog.



card controlsText Message Scam
We have been informed of a text message scam that has targeted Vibe Credit Union members and non-members that asks you to click a link in order to restore your account access. 
 
This text message and link are NOT affiliated with Vibe Credit Union in any way. As a reminder, Vibe Credit Union employees will never ask you to verify the following information:
 
  • Full debit or credit card numbers or PIN
  • Online/Mobile banking password
  • A one-time verification code or link that was sent
  • Ask you to log into your account to verify transactions.
If you are contacted with a request for any of the information above, hang up immediately and call us at 248-735-9500.



Mail Check Fraud
 
Each year, Americans trust the U.S. Postal Service with billions of letters and packages, and the vast majority of those arrive safely at their intended destinations. But there are always thieves who will target the mail. Postal inspectors investigate these crimes and arrest thousands of mail and package thieves each year. Still, there are extra steps you can take to ensure your mail arrives safely at its destination.
 









































AARP has compiled a list of the top 7 scams to watch out for:

These combine crypto scams with romance scams, posing as internet love interests so they can persuade their targets into downloading an app and investing in fake crypto accounts.
These exploit workers by offering fake payday loans that they claim will help people settle their bills. Loan applicants are told they’ll need to prepay a fee. The money goes into the crooks’ pockets, and the applicant gets nothing.
These employ automated programs to trick people into sharing the two-factor authentication codes sent to them via text or email. The automated program that’s trying to log into your bank account wants the code that the bank sent to you as a precaution so that it can get in.
These utilize phony application sites aimed at stealing applicants’ Social Security numbers and bank information, and sometimes they contact targets by phone, pressuring them into applying and charging a fee for their help.
These try to exploit dog lovers by offering cute puppies for sale on the web. Scammers request money upfront for the puppy only to later request additional funds for bogus fees, such as travel insurance and unique items for a dog that never existed in the first place.
These happen when crooks steal checks from mailboxes and use household chemicals to erase the original name and dollar amount, leaving blank spaces they can fill in. It’s possible to convert a $25 check to one for thousands of dollars.
These trick consumers into scanning fake QR codes placed over real ones. Scammers may call and say they’re going to send a QR code to your phone so that you can receive a free $100 gift card. In reality, the QR code may take you to a malicious website.




 

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