As we continue to track the latest developments about Coronavirus (COVID-19), we want you to know that Vibe Credit Union is here to serve your financial needs. We will continue to update this page with information about our services to help you during these uncertain times.
We're Here to Help
As life around you becomes uncertain, we want you to know that Vibe Credit Union is here for your financial needs. Credit unions are classified as an essential service during the State of Michigan’s “Stay Home, Stay Safe” Executive Order, and we will remain here to serve members. Branches with drive-thru service continue to be available for cash and other financial transactions. Members requiring assistance with critical services can schedule an appointment at all branches by calling or texting our Connection Center at 248.735.9500.
First and foremost, your deposits are insured through the National Credit Union Administration (NCUA) up to $250,000; this means you can keep your money at Vibe Credit Union with full confidence that your money will always be here for you when you need it.
Easy to Use Remote Services
We encourage you to use our convenient remote channels, including Online & Mobile Banking, Online Bill Pay, Mobile Deposit, Telephone Banking and ATMs. Not only can these channels be used from the safety of your home or car, but they are significantly quicker.
Financial Hardship Solutions
If you or your family are experiencing financial hardship because of the impact of the current health crisis, we’re here and ready to help with financial solutions to fit your situation. Please contact us at 248.596.4450, so our team can assist you.
If you need assistance with anything during this unprecedented time, please call or text our Connection Center at 248.735.9500. You can also reach us by email at firstname.lastname@example.org. Stay safe.
We will get through this together.
Vibe Credit Union Special Update- 03.17.2020
The safety and well-being of Vibe Credit Union members and employees has always been and will continue to be our top priority. To best protect the communities we serve from the quickly evolving COVID-19 pandemic, effective immediately, our lobbies are restricted to drive-thru and appointment-only service until further notice.
Branches with drive-thru service are available for cash and other financial transactions. Members requiring assistance with critical services can schedule an appointment at all branches by calling our Connection Center at 248.735.9500. We will continue to be available for all of your lending needs.
We are monitoring public announcements, and governmental recommendations regarding the pandemic, and these resources will lead our decision of when to restore full service to our branches.
We encourage you to use remote channels including, Online & Mobile Banking, Online Bill Pay, Mobile Deposit, and ATMs. Not only can these channels be used from the safety of your home or car, but they are significantly quicker. If you need assistance with any of these services, call the Connection Center at 248.735.9500. Please know that we are here to help, but you may experience longer than usual hold times.
During these uncertain times, we understand that members may be financially affected. We will work with our members experiencing hardship due to the COVID-19 virus. Please call our Connection Center at 248.735.9500 to discuss options available to assist you.
Thank you for your understanding as we work together to keep our communities healthy. We will continue to keep you updated with information. Please visit vibecreditunion.com for additional updates. Please stay safe and healthy.
Sincerely, Allan Kemp McMorris President/CEO
Vibe Credit Union Special Update - 03.13.2020
At Vibe Credit Union, the safety and well-being of our members and employees is always our top priority. We understand that the rapidly evolving situation with the coronavirus (COVID-19) is causing uncertainty in our community. Vibe is monitoring reports from the Center for Disease Control (CDC), World Health Organization (WHO), and local health departments, and we continue to encourage our employees to take appropriate measures to control the spread of any virus. As we navigate through these tough times, rest assured Vibe will be there for our members to provide access to your Credit Union services.
During these uncertain times, we encourage all members to bank from home 24/7 by utilizing Online Banking and Mobile Banking. You can pay bills, check balances, transfer funds, deposit checks, view transactions, and much more. If you need assistance getting registered for these services, call our Connection Center at 248.735.9500. We’re here to help!
At this time, Vibe branches are open to our members. We have amplified our regular cleaning schedules to wipe down flat surfaces, computer equipment, and door handles with antibacterial wipes and sprays. We’ve supplied each of our branches with hand sanitizers, tissues, and disinfectant wipes and ask staff to actively take part in practicing appropriate hygiene to control community spread of the virus. Members who want to join our efforts can assist by utilizing our drive-thru service, which has extended hours in most communities.
We appreciate your trust in us, and we will continue in our efforts to provide you the service you’ve come to expect from us. We will continue to monitor this situation and continue to communicate any necessary changes as things evolve. Thank you for being a valued member of Vibe Credit Union.
Sincerely, Allan Kemp McMorris President/CEO Vibe Credit Union