MemberXP, a leading Customer Experience program offered through CU Solutions Group, has named Vibe Credit Union one of their 2023 Best of the Best award winners for Transaction Experience and Mortgage Loan Experience! Annually, the Best of the Best award is given to credit unions that consistently provide extraordinary service, as their members report. 

Regional Director of Branch Operations, Melissa DeLisle, said, "At Vibe Credit Union, we strive to meet the unique needs of all our members and ensure that every interaction is exceptional. We are committed to growing alongside our community by providing the tools and resources our members need to achieve their financial goals. This award is a testament to our dedication to serving our members with excellence."

Vice President of Real Estate Lending, Cindy Duquette, said, “We are thrilled to be recognized for our outstanding mortgage loan experience, and we remain committed to providing innovative and personalized lending solutions to our members. With exciting new products on the horizon, we look forward to continuing to exceed expectations and helping our members achieve their homeownership dreams.”

Only the highest-performing credit unions using the MemberXP program receive this incredible honor. More than 300,000 member surveys were completed in 2022, providing data on key performance indicators and specific feedback regarding financial experiences, such as opening an account or applying for a loan.